Shipping Policy

Shipping Policy

Please note: Orders CANNOT be changed, modified, or canceled after checkout.  

Please note:  Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out. Please expect shipping delays during the Holiday season.

Due to the impact of COVID-19, we are experiencing delays in shipping, and your order may take longer than usual to ship. Please refer to our SHIPPING FAQs for additional information.

Shipping Method

Shipping Charge

Order By

Estimated Delivery

Standard*

$5.75+

12:00 noon CT

3 to 5 business days after shipping.

Second Business Day**

$20

12:00 noon CT

2 to 3 business days after shipping.

Next Business Day**

$30

12:00 noon CT

1 to 2 business days after shipping.

Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests, such as monogramming. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order.

Second-day and Next-day Shipping are NOT available to post office boxes—all standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

We do offer Free Shipping on orders that are over $40 within the continental United States (excluding APO address, shoes, mystery bags, and some monogram items).

* Shipping charges and times may vary by-merchandise. Standard Shipping within the continental United States is $5.75. Shipment to Hawaii and Alaska is $8.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out.  

** Orders placed after noon (C.T.) Friday will be processed Monday. Shipping charges and times may vary by-merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

***Carrier Contact Numbers:

Ivy and Grae Boutique is NOT responsible for:

  • Delays with US Postal Service or UPS shipping
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 

Shipping FAQ

US Postal Service Guarantees

  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

UPS Guarantees: 

  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees.  If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times. 

International Shipping

  • Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out.
  • UPS International Orders CANNOT be shipped to a P.O. Box. If you choose this option and do enter a P.O. Box, your order will be shipped via US Postal Service Priority Mail International instead.  
  • We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We cannot advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Wrong Address Disclaimer

  • It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.