Return Policy

Return Policy

Please take the time to read over the return policy and understand our stipulations for returning an item from the store that didn't work for you.
  • Items can be returned for store credit only, issued in the form of a gift card or code via email. We cannot issue refunds.
  • All returns must be postmarked within 15 days of delivery of your order.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price greater than 15% is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed and unworn.
  • Include your packing slip with your return, circling the item you are returning. (This really helps us out!) If the packing slip was not included, please make a note of your order number on your return.
  • Return Shipping charges are non-refundable, unless there was a mistake on our end or your item was damaged in some way when you received it. This does not include items that do not fit or that you changed your mind on.
  • We do not take exchanges. We cannot guarantee we will have an item you need when you want to exchange it. If you do want to exchange, you can send your item back and get a refund in the form of store credit, which will be issued to you in the form of a code that you can use on our website.
  • Please allow our team 2-3 business days to process your return once it is received.
  • *Please note that our return policy applies to both domestic and international orders.

You can mail your return to the following:

Ivy and Grae Boutique 

6959 Bethlehem Rd

springfield TN 37172