FAQ'S

FAQ/Policies


SHIPPING:

Current shipping rates are available at checkout. They are based on your order size, location etc. 

We reserve the right to change our shipping fees at any time.

LOST OR STOLEN PACKAGES:
We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.

Any packages returned to us as undeliverable can be re-shipped at customer expense. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Please contact your local PO or police.

We are not responsible for packages that are lost or not delivered by the U.S. Postal Service. 

RETURNS:
We will accept your exchange of unworn, unwashed, unaltered, undamaged merchandise with tags attached. Exchanges must be requested within 3 days of receipt of items (timed from tracking) and postmarked within 5 days of the date you received your shipment. 

Items that smell of cigarette smoke, laundry detergent or have visible wear from being worn will not be accepted. These items can be shipped back to the customer at their expense. NO EXCEPTIONS.

Please inspect all items upon receipt. Damaged items must be reported within 2 days of receipt (timed from tracking) for the same item if available or store credit.

INVENTORY:
We do our best to keep all inventory correct and up to date. Unfortunately, computers and stock don't always match up. In the event that an item ordered is not in stock, we will do our best to provide you with an alternate size or comparable item of your choice, or a refund.

SALES/PRICE CHANGES:
Sales prices are only good during the sale. Sale dates are random and at our discretion and are not retroactive.  Final Sale prices are not retroactive.

DISCOUNT CODES:
Only one discount code per order.

Discount codes must be used on the website, we are unable to apply them to your invoice. We do not refund or apply codes after an order is placed.

We reserve the right to change, add to, or update these policies at any time.

By purchasing from www.ivyandgraeboutique.com you accept these terms and conditions.